/* Poocho AI theme: loaded AFTER style.css, so it only re-points tokens and restyles the shell.
   Dark is the default (poochoai.com); html[data-theme="light"] is the daytime variant.
   Colours come from poochoai.com (#0A0A0F, lime #CDDC39) and senarios.co (teal #3DCCCB). */

html[data-theme="dark"], html[data-theme="light"] {
  --font-ui: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --font-display: 'Instrument Sans', 'Inter', sans-serif;
  --font-serif: 'Source Serif 4', Georgia, serif;
  --r-sm: 8px; --r-md: 12px; --r-lg: 18px; --r-xl: 22px;
  --teal: #3DCCCB; --teal-bg: rgba(61, 204, 203, 0.14); --live: #25D366;
}
html[data-theme="dark"] {
  --bg: #0A0A0F; --bg-2: #12121A; --fg: #FFFFFF; --fg-2: rgba(255,255,255,.80); --muted: rgba(255,255,255,.55);
  --border: rgba(255,255,255,.09); --border-2: rgba(255,255,255,.16); --card: #15151E; --code-bg: #1A1A24;
  --accent: #CDDC39; --accent-bg: rgba(205,220,57,.12); --accent-fg: #0A0A0F; --accent-strong: #E8F38A;
  --ring: rgba(205,220,57,.45); --ccc-blue: #3DCCCB;
  --wash: transparent; --glass: rgba(10,10,15,.82); --glass-strong: rgba(10,10,15,.94);
  --ok: #CDDC39; --ok-bg: rgba(205,220,57,.14); --err: #FF7961; --err-bg: rgba(255,121,97,.14);
  --warn: #FFB84D; --warn-bg: rgba(255,184,77,.14);
  --shadow-1: 0 1px 2px rgba(0,0,0,.5); --shadow-2: 0 6px 20px -12px rgba(0,0,0,.8); --shadow-3: 0 12px 34px -14px rgba(0,0,0,.85);
  color-scheme: dark;
}
html[data-theme="light"] {
  --bg: #F6F7F0; --bg-2: #EEF0E3; --fg: #0A0A0F; --fg-2: rgba(10,10,15,.80); --muted: rgba(10,10,15,.58);
  --border: rgba(10,10,15,.10); --border-2: rgba(10,10,15,.18); --card: #FFFFFF; --code-bg: #F0F2E6;
  --accent: #5E6B00; --accent-bg: rgba(205,220,57,.28); --accent-fg: #FFFFFF; --accent-strong: #3F4800;
  --ring: rgba(94,107,0,.4); --ccc-blue: #0B8F8E;
  --wash: transparent; --glass: rgba(246,247,240,.85); --glass-strong: rgba(246,247,240,.96);
  --ok: #3F6B00; --ok-bg: #E4F2C0; --err: #C2412B; --err-bg: #FFE4DE; --warn: #9A5B00; --warn-bg: #FFF0D2;
  --teal: #0B8F8E; --teal-bg: rgba(61,204,203,.20);
  color-scheme: light;
}

/* The blurred office photo goes; the page gets a quiet two-colour glow instead. */
body, body.operator, body.contributor {
  background: var(--bg);
  background-image: radial-gradient(900px 420px at 88% -12%, rgba(205,220,57,.09), transparent 62%),
                    radial-gradient(700px 380px at -6% 0%, rgba(61,204,203,.06), transparent 62%);
  background-repeat: no-repeat; background-attachment: fixed;
  font-feature-settings: normal;
}
body::before { display: none; }
html[data-theme="light"] body { background-image: radial-gradient(900px 420px at 88% -12%, rgba(205,220,57,.22), transparent 62%); }

h1, h2, h3 { font-family: var(--font-display); letter-spacing: -.02em; }
h2 { font-size: 24px; font-weight: 600; }
a { color: var(--accent); }
a:hover { color: var(--accent-strong); }

/* ── Header + navigation ─────────────────────────────────────────────── */
header { background: var(--glass); border-bottom: 1px solid var(--border); box-shadow: none; padding: 0 max(16px, calc((100% - 1320px) / 2)); }
header .topbar { padding: 14px 0 10px; gap: 14px; flex-wrap: nowrap; }
header .brand { gap: 14px; }
header .brand img.wordmark { width: auto; height: 26px; object-fit: contain; }
html[data-theme="light"] header .brand img.wordmark { filter: invert(1); }
header .brand .sep { width: 1px; height: 26px; background: var(--border-2); }
header .brand strong { font: 600 15px/1.2 var(--font-display); letter-spacing: -.01em; }
header .brand .brand-sub { font-size: 11.5px; color: var(--muted); font-weight: 400; }
header .tools { display: flex; align-items: center; gap: 10px; margin-left: auto; }
.livepill { display: inline-flex; align-items: center; gap: 8px; padding: 6px 13px; border-radius: 999px;
  border: 1px solid var(--border-2); background: var(--accent-bg); font-weight: 500; color: var(--fg); text-decoration: none !important; }
.livepill .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--live); animation: pcpulse 1.8s infinite; }
.livepill.idle .dot { background: var(--muted); animation: none; }
@keyframes pcpulse { 70% { box-shadow: 0 0 0 9px rgba(37,211,102,0); } 0% { box-shadow: 0 0 0 0 rgba(37,211,102,.6); } }
.themebtn { width: 36px; height: 36px; border-radius: 50%; border: 1px solid var(--border-2); background: transparent; color: var(--fg); cursor: pointer; font-size: 15px; }
.userchip { display: inline-flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--muted); }
.userchip a { color: var(--fg-2); font-weight: 500; }

header nav { display: flex; align-items: center; gap: 4px; padding: 0 0 12px; overflow-x: auto; scrollbar-width: none; flex-wrap: nowrap; border: 0; }
header nav::-webkit-scrollbar { display: none; }
header nav a { display: inline-flex; align-items: center; gap: 7px; padding: 7px 14px; border-radius: 999px; font-weight: 500; color: var(--fg-2);
  border: 1px solid transparent; white-space: nowrap; text-decoration: none; background: transparent; }
header nav a svg { width: 15px; height: 15px; opacity: .85; }
header nav a:hover { color: var(--fg); background: var(--accent-bg); text-decoration: none; }
header nav a.active { background: var(--accent-bg); color: var(--accent); border-color: rgba(205,220,57,.30); }
html[data-theme="light"] header nav a.active { border-color: rgba(94,107,0,.3); }
header nav.sub { padding: 0 0 10px; margin-top: -2px; }
header nav.sub a { padding: 5px 12px; font-size: 13px; color: var(--muted); }
header nav.sub a.active { background: transparent; color: var(--fg); border-color: var(--border-2); }
.nav-badge { font-size: 11px; font-weight: 700; padding: 1px 7px; border-radius: 999px; background: var(--accent); color: var(--accent-fg); }
.nav-badge-warn { background: var(--warn); }

main { max-width: 1320px; margin-left: auto; margin-right: auto; padding-left: 16px; padding-right: 16px; box-sizing: content-box; }
footer { padding-left: max(16px, calc((100% - 1320px) / 2)); }

/* ── Shared components, re-pointed to the tokens above ──────────────────── */
.card, table, .panel { border-color: var(--border); }
.card { border-radius: var(--r-lg); background: var(--card); box-shadow: var(--shadow-2); }
table { background: var(--card); border-radius: var(--r-lg); overflow: hidden; }
thead th, th { background: var(--bg-2); color: var(--muted); letter-spacing: .08em; }
.btn, button.btn { border-radius: 999px; }
.btn.primary, button.primary { background: var(--accent); color: var(--accent-fg); border-color: transparent; font-weight: 600; }
.btn.primary:hover { background: var(--accent-strong); color: var(--accent-fg); }
input, select, textarea { border-radius: var(--r-md); background: var(--bg-2); color: var(--fg); border: 1px solid var(--border-2); }
input:focus, select:focus, textarea:focus { outline: none; box-shadow: 0 0 0 3px var(--ring); border-color: var(--accent); }
code, .mono { background: var(--code-bg); }

/* ── Footer ───────────────────────────────────────────────────────────── */
footer { border-top: 1px solid var(--border); background: transparent; color: var(--muted); justify-content: center; gap: 14px; flex-wrap: wrap; padding: 18px 16px 28px; }
footer img { height: 20px; width: auto; }
footer .by { display: inline-flex; align-items: center; gap: 8px; }
html[data-theme="light"] footer .by img.wordmark { filter: invert(1); }

/* ── Login ────────────────────────────────────────────────────────────── */
body.login-page { display: grid; place-items: center; min-height: 100vh; }
.login-card { background: color-mix(in srgb, var(--card) 92%, transparent); border: 1px solid var(--border-2); border-radius: 26px; box-shadow: 0 30px 80px -30px rgba(0,0,0,.8), 0 0 0 1px rgba(205,220,57,.10); padding: 34px 30px 26px; }
.login-card .logo { width: auto; height: 34px; margin: 4px auto 18px; display: block; }
html[data-theme="light"] .login-card .logo { filter: invert(1); }
.login-card h1 { font: 600 26px/1.15 var(--font-display); letter-spacing: -.02em; text-align: center; }
.login-card h1 em { font: italic 600 1.04em var(--font-serif); color: var(--accent); }
.login-card .sub { text-align: center; color: var(--muted); }

@media (max-width: 760px) { header .brand .brand-sub, header .brand .sep, .userchip .who { display: none; } }

/* ── Added with the env-controlled branding ───────────────────────────── */
header .tools .clientchip { background: #fff; border-radius: 12px; padding: 4px 9px; display: inline-flex; align-items: center; }
header .tools .clientchip img { height: 26px; width: auto; display: block; }
img.wordmark.chip { background: #fff; border-radius: 10px; padding: 4px 9px; }
header .brand img.wordmark { max-width: 190px; }
footer .by img.wordmark { filter: none; }
footer .by { color: var(--muted); }
.login-card img.wordmark.chip { padding: 8px 14px; }
.login-card .top { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 12px; }
.login-card .top img { height: 44px; width: auto; background: #fff; border-radius: 10px; padding: 4px 8px; }

/* ── Page heads, chips, call rows ─────────────────────────────────────── */
.pg-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin: 6px 0 16px; }
.pg-title { margin: 0; font: 600 28px/1.15 var(--font-display); letter-spacing: -.02em; }
.pg-title .urdu { font-size: 20px; color: var(--muted); font-weight: 400; }
.pg-sub { margin: 6px 0 0; color: var(--muted); font-size: 13.5px; max-width: 70ch; }
.back-link { display: inline-block; font-size: 13px; color: var(--muted); text-decoration: none; margin-bottom: 6px; }
.back-link:hover { color: var(--accent); }
.hours-selector select { padding: 8px 12px; border-radius: 999px; }
.call-tools { display: flex; gap: 12px; flex-wrap: wrap; align-items: center; margin-bottom: 14px; }
.chips { display: flex; gap: 6px; flex-wrap: wrap; }
.chip { font: 500 13px/1 var(--font-ui); padding: 8px 14px; border-radius: 999px; cursor: pointer; color: var(--fg-2);
  background: transparent; border: 1px solid var(--border-2); }
.chip b { margin-left: 4px; color: var(--muted); font-variant-numeric: tabular-nums; }
.chip:hover { border-color: var(--accent); color: var(--fg); }
.chip.on { background: var(--accent-bg); border-color: var(--accent); color: var(--accent); }
.chip.on b { color: inherit; }
.call-search { flex: 1 1 260px; max-width: 460px; padding: 9px 14px; border-radius: 999px; }

.call-list { display: grid; gap: 8px; }
.call-day { margin: 14px 2px 2px; font: 600 11.5px/1 var(--font-ui); letter-spacing: .1em; text-transform: uppercase; color: var(--muted); }
.call-row { display: grid; grid-template-columns: 96px minmax(0, 1fr) auto 14px; align-items: center; gap: 16px; padding: 13px 18px;
  background: var(--card); border: 1px solid var(--border); border-radius: var(--r-lg); color: var(--fg); text-decoration: none;
  transition: transform .12s, border-color .12s, box-shadow .12s; }
.call-row[hidden], .call-day[hidden], .call-empty[hidden] { display: none; }
.call-row:hover { border-color: var(--accent); box-shadow: var(--shadow-3); transform: translateY(-1px); color: var(--fg); }
.call-row.row-active { border-color: color-mix(in srgb, var(--live) 55%, transparent); background: color-mix(in srgb, var(--live) 6%, var(--card)); }
.call-row.err { border-left: 3px solid var(--err); }
.call-time { display: grid; gap: 5px; justify-items: start; }
.call-time b { font: 600 16px/1 var(--font-display); font-variant-numeric: tabular-nums; }
.call-q { width: fit-content; max-width: 100%; font-size: 15px; line-height: 1.7; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical;
  unicode-bidi: plaintext; font-family: "Noto Nastaliq Urdu", var(--font-ui), sans-serif; }
.call-tags { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; margin-top: 4px; font-size: 12px; }
.call-stats { display: grid; gap: 3px; text-align: right; font-size: 12.5px; color: var(--muted); white-space: nowrap; }
.call-stats b { color: var(--fg); font-variant-numeric: tabular-nums; }
.call-go { color: var(--muted); font-size: 22px; line-height: 1; }
.call-row:hover .call-go, .mkb-row:hover .call-go { color: var(--accent); }
.call-empty { padding: 36px 16px; text-align: center; color: var(--muted); background: var(--card); border: 1px dashed var(--border-2); border-radius: var(--r-lg); }
.badge { border-radius: 999px; }
.badge.q-live { background: color-mix(in srgb, var(--live) 18%, transparent); color: var(--live); animation: none; }
.badge.q-green { background: var(--ok-bg); color: var(--ok); }
.badge.q-yellow { background: var(--warn-bg); color: var(--warn); }
.badge.q-red { background: var(--err-bg); color: var(--err); }
.badge.dept-badge { background: var(--teal-bg); color: var(--teal); border: 0; }
@media (max-width: 700px) { .call-row { grid-template-columns: 1fr auto; } .call-time { grid-column: 1 / -1; grid-auto-flow: column; justify-content: space-between; } .call-go { display: none; } }

/* ── Call detail ─────────────────────────────────────────────────────── */
.session-detail-header { margin-bottom: 14px; }
.sd-titlerow { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.session-detail-header .session-title { margin: 0; font: 600 28px/1.15 var(--font-display); letter-spacing: -.02em; }
.session-detail-header button.session-id { border: 1px solid var(--border); cursor: copy; color: var(--muted); background: var(--bg-2); padding: 3px 10px; border-radius: 999px; font-size: 11.5px; margin: 0; }
.session-detail-header button.session-id:hover { color: var(--accent); border-color: var(--accent); }
.session-detail-header .session-time { margin-top: 6px; }
.kpi-strip { grid-template-columns: repeat(auto-fit, minmax(104px, 1fr)); gap: 10px; margin: 12px 0 22px; }
.kpi-card { background: var(--card); border-radius: var(--r-lg); padding: 14px 14px; box-shadow: var(--shadow-1); }
.kpi-card.hero { background: radial-gradient(260px 120px at 100% 0%, var(--accent-bg), transparent 70%), var(--card); border-color: var(--border-2); }
.kpi-card .kpi-value { font: 600 24px/1.15 var(--font-display); letter-spacing: -.01em; }
.kpi-card.hero .kpi-value { font-size: 30px; color: var(--accent); }
.kpi-card .kpi-value.kpi-good { color: var(--ok); } .kpi-card .kpi-value.kpi-warn { color: var(--warn); } .kpi-card .kpi-value.kpi-bad { color: var(--err); }
.kpi-card .kpi-label { letter-spacing: .08em; font-weight: 500; }
.transcript-heading { font-family: var(--font-ui); letter-spacing: .1em; }

.transcript { max-width: 920px; gap: 14px; position: relative; }
.bubble { max-width: min(78%, 680px); padding: 12px 16px 10px; border-radius: 20px; position: relative; box-shadow: var(--shadow-1); }
.bubble::before { display: block; font: 600 10.5px/1 var(--font-ui); letter-spacing: .1em; text-transform: uppercase; margin-bottom: 7px; color: var(--muted); }
.bubble-user { background: var(--accent-bg); border-color: color-mix(in srgb, var(--accent) 45%, transparent); border-bottom-right-radius: 6px; }
.bubble-user::before { content: "Caller"; text-align: right; color: var(--accent); }
.bubble-agent { background: var(--card); border-color: var(--border-2); border-bottom-left-radius: 6px; }
.bubble-agent::before { content: "Voice agent"; color: var(--teal); }
.bubble-error { background: var(--err-bg); border-color: color-mix(in srgb, var(--err) 50%, transparent); }
.bubble-text { font-size: 16px; line-height: 2; }
.bubble-meta { margin-top: 8px; padding-top: 8px; border-top: 1px dashed var(--border); gap: 8px; }
.bubble-meta .tag { border-radius: 999px; padding: 2px 9px; }
.bubble-meta .tag.tag-dept { background: var(--teal-bg); color: var(--teal); border-color: transparent; }
.bubble-meta .tag.tag-warn { background: var(--warn-bg); color: var(--warn); border-color: transparent; }
.bubble-meta .tag.tag-bad { background: var(--err-bg); color: var(--err); border-color: transparent; }
.bubble-meta .tag.tag-ok { background: var(--ok-bg); color: var(--ok); border-color: transparent; }
.bubble-meta .tag.tag-fixed { background: var(--accent-bg); color: var(--accent); border-color: transparent; }
.bubble-meta .tag.tag-unclear { background: var(--warn-bg); color: var(--warn); border-color: transparent; }
.bubble-meta .tag.tag-reject { background: var(--err-bg); color: var(--err); border-color: transparent; }
.turn-audio { max-width: 100%; height: 34px; border-radius: 999px; }
.ans-score { border-radius: 999px; padding: 3px 12px; }
.review-bar, .call-report { border-radius: var(--r-lg); }
@media (max-width: 700px) { .bubble { max-width: 94%; } }
.call-time .badge { display: inline-flex; align-items: center; gap: 5px; padding: 3px 10px; font-size: 12px; font-weight: 600; }